Help Center

Shipping & Returns 

• We offer Free Worldwide Shipping. 

• Your product/s will be dispatched within 3 business days of purchase.

• An email will be sent to you once your order has been dispatched with a tracking number. If you are not at home when the parcel is delivered you will be left with a  notification about where you can pick the parcel up from.

• All shipping times are an estimate only, shipping times may vary depending on weather conditions and peak times of the year.

• Any taxes or duties imposed by individual countries outside of Australia is not included in the sale price of your product/s.

• Dare to Chroma Pty Ltd is not responsible for lost or damage package during transit. We will, to the best of our ability attempt to resolve any issues that may arise during transit, but make no guarantee of such. 

• If your product is faulty, we will comply with our obligations under the Australian Consumer Law. That includes that we will refund your payment or exchange or repair the product. 

•We offer a 30 day money back guarantee on products that are faulty or non compliant. The shipping cost to return any item is at the expense of the customer, not Dare To Chroma Pty Ltd.

Simply add as many items as you wish to your shopping cart while browsing our shop. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - Your package will be dispatched within 1-3 business days after order payment confirmation.

Our support team is always happy to guide you at any step!

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than AUD dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@everythingchroma.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Product Quality: All canvases are stretched over wood frames and are ready to hang with hooks already installed. Each canvas is handmade with care right when you order it and inspected for quality before shipment.  The canvas prints are made by using Eco-Solvent Epson printers, which has the latest technology in high definition printing, to bring you the most vibrant canvas possible. 

Due to fermentation laws, the wood used will be dependant on the country you reside in. Most countries will use a high quality pine wood, with a frame depth of 1.3 inches (3.3cm) . Australia & New Zealand will use high quality, medium-density fibreboard, with a 1.5 inch (3.8cm) frame depth.

Chroma has teamed up with Tree-Nation, which means we will be planting trees across the globe, in accordance with the Tree Nation Projects listed on their website. Project selection will reviewed and selected by the management team at Dare To Chroma Pty Ltd.

We will be planting 1(one) tree for each day that we complete an order. You will be able to track the progress by viewing our profile on their website. Please click the button below to find out more. The graphs will show you the evolution of the tree planting campaign by Dare To Chroma Pty Ltd. and the CO2 compensation. 

Yes we do Commission Custom Art work, check out our Custom Page or head to the main tab for more information.